Frequently Asked Questions

You can book online from each experience program page by choosing a date, time and number of participants. Availability is shown live on the page, and your booking completes there and then.

You can pay by credit card when you book online. The card brands accepted are shown on the payment screen.

Because of the preparation involved, we ask that you book online in advance as a rule. Last-minute bookings are sometimes possible if space remains, but to be sure of a place we recommend booking early.

If you buy an Arimatsu Osanpo Kippu and join an eligible experience program, you can claim ¥500 per person after the experience. You are welcome to book and join an experience program without the ticket, but the benefit does not apply in that case. More about the benefit →

On the day, bring your Arimatsu Osanpo Kippu with you and join an eligible experience program. As your experience finishes, your host shows you the claim QR code. Scan it, and on the claim page enter your booking confirmation code (in your booking confirmation email) and the email address you booked with. Once you have claimed, ¥500 per person is returned automatically to the card you paid for the experience with, through the claim page. There is no counter to queue at.

Claims open once your experience has finished — you cannot claim before it starts. We process the refund promptly after you claim, but it can take around 5–10 business days to appear on your card statement, and depending on your card issuer’s billing cycle it may appear on a later month’s statement.

Claims close at 23:59 (JST) on Sunday 20 December 2026. After that the claim page no longer accepts applications, so we recommend claiming on the day of your experience.

One claim per booking, covering everyone on it (¥500 × number of people) in a single transaction; it cannot be split across separate claims. The benefit applies to bookings paid by card online, and bookings that have been cancelled are not eligible.

Please come in clothes you can move in easily. For sessions that involve dyeing, we recommend clothing you do not mind staining, or something to protect it. What to bring for each program is given on its experience page and in your booking confirmation email.

In sessions that use indigo, such as shibori dyeing, colour can occasionally transfer to your clothes. We plan to provide aprons, but to be safe it is best to take part in clothing you do not mind staining.

Age limits and conditions of participation differ from program to program. Whether children may take part, and how accompanying adults are handled, is stated on each experience page.

The nearest station is Arimatsu on the Meitetsu Nagoya Main Line. You can reach it by train from central Nagoya. For details, see Getting here on the top page.

Meeting points differ from program to program. Once you have booked, the meeting point and time are given in your booking details (confirmation email and booking page), along with directions from the station.

By car, you can reach us on ordinary roads from the Nagoya Expressway / Nagoya IC direction. Wherever possible, we recommend coming by Meitetsu train.

Yes, up to the stated deadlines. For those deadlines and how changes are handled, please see our Cancellation Policy.

Programs that involve walking outdoors may have their content changed, or be cancelled, in severe weather. How we will contact you, and how refunds are handled in that case, are set out in your booking confirmation email and in our Cancellation Policy.

Whether a refund is available, and on what terms, depends on when you cancel. For details, see our Cancellation Policy and our Notice under the Act on Specified Commercial Transactions.

How we handle the personal information collected through bookings and enquiries is set out in our Privacy Policy.